Edmund & Company is a trusted name in high-end audio — where professional-grade performance meets everyday life. For years, we’ve curated systems that deliver clarity, depth, and emotion, serving creators, performers, and passionate listeners alike.

We don’t just sell audio equipment — we shape listening experiences built to last.

We partner with a select network of U.S. warehouses and international distributors to deliver our products. Many orders ship from within the United States, while others are fulfilled directly from trusted partners in Germany, New Zealand, China, and other regions known for world-class audio craftsmanship.

Most orders are processed and prepared for shipment within 1–3 business days, depending on the product and how it’s being fulfilled.

For orders shipping within the United States, delivery typically takes an additional 1-4 business days once the order has been processed. For products shipping from our international partners, delivery usually takes between 1–3 weeks, depending on carrier timelines and customs clearance.

Once your order ships, you’ll receive detailed tracking information so you can follow it every step of the way.

We treat every order with care, and that extends to our return process. All products are backed by our 30-day pristine return policy — because when you invest in sound, you deserve peace of mind.

If you ever need to return an item, our team will guide you through the process quickly and professionally. To begin, reach out to us at contact@edmundandcompany.com and we’ll provide the next steps.

For complete details, you can review our full Shipping & Returns Policy.

Yes. All products purchased through Edmund & Company are backed by the full manufacturer’s warranty, and many of our premium systems include extended coverage. We also offer dedicated support to assist with warranty claims, troubleshooting, or connecting you directly with the appropriate service partner.

We stand behind the gear we curate — if an issue arises, we’re here to make sure it’s handled quickly and professionally.

Our team is here to help with anything you need — from product guidance to order support. The easiest way to reach us is by emailing contact@edmundandcompany.com. We typically respond within 24 hours during regular business hours (Monday–Friday, 9am–6pm EST).

You can also use the contact form on our Contact Page if you prefer. Either way, you’ll receive the same attentive, concierge-level service that defines the Edmund & Company experience.

At this time, we only ship within the United States. While we work with international distributors to source some of our products, all customer orders are currently fulfilled and shipped to U.S. addresses only.

We do plan to expand our shipping capabilities worldwide in the future. If you’d like to stay informed when international shipping becomes available, consider subscribing to our AudioEssence newsletter for updates.